There is no need to be concerned about using your credit card online. It's very safe. The system we use is called PayFast. This is a secure online credit card platform that has been approved by all banks. PayFast has a watertight level of security and operates behind an SSL (secure socket layer) certificate. All your details entered on the payment page are encrypted and cannot be seen by anyone. Credit card details are completely confidential and safe. PayFast is fully PCI-compliant which means they have gone through rigorous testing and certification to ensure information is not prone to attacks or theft. For PayFast's end user agreement, please visit https://www.payfast.co.za/end-user-agreement

 

Last Updated: 7/23/2017

The easiest and most efficient way is to pay with your credit card, as your payment will reflect in our account immediately and we can process your order instantly. However, we also offer an internet banking (EFT) or Direct Deposit option. The only drawback is the possible delay before the payment reflects in our account, which might delay the processing of your order.

 

Last Updated: 7/23/2017

EFT (Electronic Fund Transfer)
In “Checkout”, follow the order processing instructions. Select the option to pay via EFT. Click on "Confirm Order". An order confirmation page will appear. Log onto your banking site. Load Dr GA Fourie as a beneficiary on your internet banking and use your Order # in the reference line for your payment. Kindly email your proof of payment to orders@drgrantfourie.co.za. This will ensure speedy processing and delivery of your selected products. 

EFT (Electronic Fund Transfer) via PayFast
In "Checkout", follow the order processing instructions. Select the option to pay via Credit Card. Click on "Confirm Order". The PayFast transaction page will load. Select "Instant EFT" and follow the transaction instructions. You will receive a payment confirmation from PayFast once the transaction is complete. Our offices will also receive a confirmation from PayFast, so there is no need for you to send proof of payment.

Direct Deposit 
A direct deposit payment is the same as doing an EFT payment, except you have to go to your bank and physically make the deposit into Dr GA Fourie's account. Kindly email your deposit slip to orders@drgrantfourie.co.za to ensure your payment is confirmed and order shipped as quickly as possible.

 

Last Updated: 7/24/2017

A standard delivery cost is R120. Free delivery for orders over R1000. The delivery cost will be displayed upon Checkout. 

 

Last Updated: 7/24/2017

Yes. We deliver almost anywhere in South Africa using a courier company called Aramex. Delivery is straight to your door and is trackable, safe and efficient. You can expect your order in 2 to 3 working days from day of dispatch. Dr Grant Fourie reserves the right to change the courier company at any time, without prior notice.

 

Last Updated: 7/24/2017

Delivery is currently only offered within the borders of South Africa. Please contact us at orders@drgrantfourie.co.za should you require assistance. 

 

Last Updated: 7/24/2017

Our online shop is available 24/7, but we process orders and answer queries from Monday to Friday, 8am to 5pm (except on Public Holidays). If you're shopping after hours, your order will be processed the next morning. Orders placed on weekends and public holidays will be attended to on the first business day thereafter. Once we receive payment, we dispatch your order within 24 hours. In the rare instance where we happen to be out of stock, we will contact you immediately.

 

Last Updated: 7/24/2017

Yes, all prices listed are inclusive of VAT (value added tax). All transactions will be processed in South African Rands (ZAR). Dr Grant Fourie reserves the right to change pricing at any time, without prior notice.

 

Last Updated: 7/24/2017

Courier
Our chosen courier company will deliver your order to your preferred address. Deliveries take place from Monday to Friday between 9am and 5pm. There are no deliveries during weekends and Public Holidays. If you're at work during this time, we can deliver to your work address, just remember to select that as your delivery address. If there is no one home when delivery takes place, the courier company will phone to make alternative arrangements. An additional delivery charge might be levied under such circumstances.

Collect
You can collect directly from our premises at: Oakmed Medical Centre, 50 John X Merriman Street, Oakdale, Bellville, 7530.
 

Last Updated: 7/24/2017

Yes, for safety reasons, we would prefer you to personally receive your order. However, should you be unavailable to sign for the order, Dr Grant Fourie cannot be held liable for any loss, injury or damages which may be sustained as a result of these products being signed for by a third party, and you acknowledge that any reliance upon such delivery, shall be at your sole risk.

 

Last Updated: 7/24/2017

Delivery via our courier will take 2 to 3 working days from dispatch.
 

Last Updated: 7/24/2017

Once your order has been dispatched, we will send you an email that contains your waybill number and the courier company's web address, so you can personally track the progress of your delivery.

 

Last Updated: 7/24/2017

For your peace of mind, goods can be returned within seven (7) days of receiving the item. Unfortunately, we can only accept goods for return that are undamaged, in their original packaging with tamper seals intact. You will have to pay to have the item couriered or posted back to us. You are also welcome to return it yourself to our offices at: Oakmed Medical Centre, 50 John X Merriman Street, Oakdale, Bellville, 7530. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you, if that is your preference). 

If you are not 100% satisfied with the products received, please contact us at orders@drgrantfourie.co.za. This is to help us understand why you are not happy with the product you have bought and perhaps recommend a solution that will better suit you. 

 

Last Updated: 7/24/2017

You are responsible for packing the product safely and securely for return to ensure against damage in transit. Please include the order reference number in the parcel so that we can easily identify your return. Failure to adhere to these requirements could delay the processing of your request or result in its decline altogether.

 

Last Updated: 7/24/2017

The provision of goods is subject to availability. In cases of unavailability, we will refund you in full within 30 days. Should you choose to cancel your order, you will be charged a 10% handling fee for administration costs. We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should we exercise this right, you will receive a full refund with no deductions. 

In the case of a return, once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you, if that is your preference). 

 

Last Updated: 7/24/2017

If we accidentally deliver the wrong product to you, please notify us on Tel: +27(21) 919 3666 or Tel: +27(21) 910 2825 or email orders@drgrantfourie.co.za and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you, if that is your preference).

 

Last Updated: 7/24/2017

Please contact us on Tel: +27(21) 919 3666 or Tel: +27(21) 910 2825 or email orders@drgrantfourie.co.za and we will follow up using the waybill number sent by the courier.

Last Updated: 7/24/2017

Please notify us within seven (7) days of receiving the item on Tel: +27(21) 919 3666 or Tel: +27(21) 910 2825 or email orders@drgrantfourie.co.za, so we can address the matter immediately. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice, replace the product as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you, if that is your preference).

 

Last Updated: 7/24/2017

No, but bear in mind you pay a standard delivery fee, so make the most of the service and order everything you need at one time.

 

Last Updated: 7/24/2017

Yes, if you are a member of Dr Grant Fourie's Membership Programme (see here), you qualify for a 10% discount on all supplements purchased via our online shop (excluding prescription medication). This discount will be calculated during the Checkout process. However, please note that it takes 1-2 working days after you've registered on our site, to activate your membership status. Should you purchase immediately upon registration, you will forfeit your discount for that purchase and pay full price on all products.  


 

Last Updated: 7/24/2017

Yes, practitioners are welcome to order. We offer a 20% discount to practitioners on all supplement purchases. This discount will be calculated during the Checkout process. However, please note that it takes 1-2 working days after you've registered on our site, to activate your discount status. Should you purchase immediately upon registration, you will forfeit your discount for that purchase and pay full price on all products. 
 

Last Updated: 7/24/2017

No. You are welcome to purchase any product from our "General users" supplement range. However, you will not be able to purchase our exclusive supplement range offered to our patients nor will you be able to order any prescription medication.

Last Updated: 7/24/2017

You must be a patient of Dr Grant Fourie and have a valid script to be able to re-order your prescription medication. 

Follow the steps below to place your order:
1.  Click the "Shop" tab in the top navigation bar.
2.  Scroll down the page and click on the "Prescription re-orders" button.
3.  Select your medication and click "Add to cart".
4.  Click the "Cart" tab in the top navigation bar, then click "View Cart".
5.  Edit your Cart if needed, then click "Proceed to Checkout".
6.  Select your preferred delivery method.
7.  Complete the delivery and billing address details.
8.  Select your preferred payment method.
9. Follow the prompts to complete your transaction.
10. If paying by credit card - you will receive a payment confirmation email from PayFast once the transaction has been processed.
11. If paying by EFT - kindly email the proof of payment to orders@drgrantfourie.co.za
12. You will receive an order confirmation email from Dr Grant Fourie's offices.
13. If you chose delivery, your products should be delivered within 2-3 days from dispatch.
14. If you chose collection, you will receive an email once your order is ready for collection.
 

Last Updated: 8/21/2017

You will receive an email from Dr Grant Fourie's offices as soon as your order is ready for collection. If you do not receive this email within 3-5 working days, please contact us at orders@drgrantfourie.co.za to confirm whether your order is ready. Please note: Orders not collected within thirty (30) days, will be cancelled.

Last Updated: 8/22/2017